Interesting Stuff

Changing the Conversation

Changing the Conversation We all know that communication is vital in all parts of the life – working with systems is no different. When a challenge arises in a business’s system there are often a wide range of stakeholders with different perspectives on what the...

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Impractically Practical?

Impractically Practical?   It’s 2 months since GDPR came into effect and businesses still seem to be finding their feet when communicating with their customers. The strive to ensure compliance doesn’t always make for a great customer experience. Is it impractical...

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How do you approach problem solving in your team?

How do you approach problem solving in your team? There are many barriers to change in an organisation and the ability to resolve problems individually and collectively is one of them. When faced with a problem there are 3 common responses people have: they become...

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New Business With Wave

Today at Think, Inspire & Create, we are pleased to announce our newest client, Wave. A joint venture between Anglian Water Business and Northumbrian Water Business. We will have staff members in both Peterborough and Durham, at the Anglian Water Business office...

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Active Listening Event

We would like to thank everyone that came along to our first public event here in Oxfordshire. We were inspired and excited by the positive comments from our ‘Active Listeners’ both on the evening and after the event.

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Is your Operational Philosophy fond of Listening?

Why creating a ‘listening culture’ can help you, your people and your customers... HBR article cited the connection between happy employee + happy customer = better profits? Click here to read the article. We believe one of the foundation principles for happy...

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How to Start a Great Coaching Conversation?

Ditch the small talk tango and start by asking them how they feel on key topics and what’s stopping them? One of the team on our listening and coaching programme came up with this simple way of opening the conversation. It’s working really well for him and his...

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Are you always BUSY???

Are you always BUSY??? Time Management Tips How well do you really manage your time? Really? Many people know that we could be managing our time more effectively; but it can be difficult to identify where we are going wrong and know how to improve. Well managed time =...

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