by adsoxford | Sep 11, 2018 | Business
Changing the Conversation We all know that communication is vital in all parts of the life – working with systems is no different. When a challenge arises in a business’s system there are often a wide range of stakeholders with different perspectives on what the...
by adsoxford | Aug 8, 2018 | Business
Impractically Practical? It’s 2 months since GDPR came into effect and businesses still seem to be finding their feet when communicating with their customers. The strive to ensure compliance doesn’t always make for a great customer experience. Is it impractical...
by adsoxford | Jul 5, 2018 | Business
Why Process Improvement Might Not Have The Impact On Customer Service That You’d Hoped! In today’s highly competitive market, businesses know they need to deliver customer service excellence to compete. Constant improvement and change seems to be the new norm –...
by adsoxford | May 4, 2018 | Business
How engaged and inspired people drive customer value – and why your mission and values are critical. In a time of increased competition, and with greater pressure on the bottom line – how do you drive increased customer value and profitability through your...
by adsoxford | Apr 5, 2018 | Business
How do you approach problem solving in your team? There are many barriers to change in an organisation and the ability to resolve problems individually and collectively is one of them. When faced with a problem there are 3 common responses people have: they become...
by adsoxford | Mar 7, 2018 | Business
What are you doing to create a more positive employee experience? Many businesses are still yet to understand the benefits and added value of engaged people let alone have a strategy and investment plan on how to achieve genuine motivation. People engagement is not...
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