Think, Inspire & Create

We engaged Think, Inspire & Create to carry out a transformation in our contact centres. I wanted an organisation that could challenge us in best in class in customer service experience, who’s values were aligned to ours and who could work with us as a partner to effect the transformation.

The team have more than matched these requirement.

Customer Service Director

Think, Inspire & Create take accountability not only for the work they are leading, but also in 'doing the right thing'.

They have helped inspire teams to re-set what good looks like and inspiring others to achieve it.

Customer Service Director

"Having worked with Think, Inspire & Create over the last year I have found their service to be excellent. The team are friendly, knowledgeable and responsive. They take time to understand the business requirements allowing them to tailor their services to the need of the customer. Their ability to provide a high standard of services has enabled delivery of agreed works and the ability to adapt to changing circumstances. I would be more than happy to recommend the Think, Inspire & Create team to colleagues and potentially new clients."

Amy Duffield

"Hayley and her team supported us with developing a bespoke set of training materials to improve the quality, consistency, breadth and relevance of our induction training. The knowledge that TICL has of the energy industry and their experience allowed them to see through the complexity of our processes and work closely with our teams to develop something that met our needs quickly. Feedback from managers across the business was entirely positive and we’re already working with TICL again to map processes against our customer journey."