Think, Inspire & Create

At Think, Inspire & Create, we are a people centric consultancy – that’s what makes us different. We believe that change is successfully achieved when it is driven by what is often a business’ largest asset – its people. We help businesses deliver sustainable change through their people.

✓ Develop the right behaviours.
✓ Develop your thinking into tangible plans.
✓ Set clear goals and desired outcomes.
✓ Practical and tangible steps to aid change.
✓ Create a dynamic working environment.
✓ Access to a cross section of skilled consultants.


         Creating Learning Cultures

         Behaviour Led Business Change

          Business Process Reviews

         Customer Journey Reviews

         Credit Management Expertise

         Interim Management Support

Business Blog

Teach Yourself Time Management

Teach Yourself Time Management What’s it all about? Well as the cover and title of the book may suggest, it is a practical, informative guide on how best to increase your time efficiency and improve your time management. Bird splits her guide into 12 chapters covering...

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Is there such a thing as learning style?

Is there such a thing as a learning style? Many people perceive themselves to only have one preference for learning. A preference for learning styles only reduces your willingness and scope for learning. But before I explain further, let's revisit what we mean by the...

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What Makes a Great Leader?

What Makes A Great Leader? A business is only as good as it’s people - key characteristics of great leaders Are you trying to be a great leader? Your reputation as a leader is your most valuable asset.  By being a great leader, your people will trust you, your people...

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Hayley came into Wave to assist with recovering our debt position and she very swiftly was able to provide clarity and identify both quick wins and longer term improvement. Hayley prepared a plan and gained board approval and since then she has driven change working in partnership with our IT Team and worked with the team to coach and develop ongoing skills. Hayley works in partnership with the team at Wave and the TICL business ethos of collaboration and sustainable improvement, is clearly evident.

Lucy Darch - CEO

UK Water Company

We engaged Think, Inspire & Create to carry out a transformation in our contact centres. I wanted an organisation that could challenge us in best in class in customer service experience, who’s values were aligned to ours and who could work with us as a partner to effect the transformation.

The team have more than matched these requirement.

Customer Service Director

Renewable Energy Company

Think, Inspire & Create take accountability not only for the work they are leading, but also in 'doing the right thing'.

They have helped inspire teams to re-set what good looks like and inspiring others to achieve it.

Customer Service Director

Wave Utilities

"Having worked with Think, Inspire & Create over the last year I have found their service to be excellent. The team are friendly, knowledgeable and responsive. They take time to understand the business requirements allowing them to tailor their services to the need of the customer. Their ability to provide a high standard of services has enabled delivery of agreed works and the ability to adapt to changing circumstances. I would be more than happy to recommend the Think, Inspire & Create team to colleagues and potentially new clients."

Amy Duffield

UK Energy Supplier

"Hayley and her team supported us with developing a bespoke set of training materials to improve the quality, consistency, breadth and relevance of our induction training. The knowledge that TICL has of the energy industry and their experience allowed them to see through the complexity of our processes and work closely with our teams to develop something that met our needs quickly. Feedback from managers across the business was entirely positive and we’re already working with TICL again to map processes against our customer journey."


“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

Albert Einstein