Think Inspire & Create

Welcome to Think Inspire and Create, we are a team of professionals, known internally and to both friends and customers as TICL (pronounced tickle). Yes! We are team TICL! 

We help businesses to develop their people, improve their business processes and optimise technology. Whether the objective is to reduce cost to serve, improve customer experience or optimise the balance between people and technology – we can help. 

To find out more about how we can help you or to book a free business operations performance audit contact us.

Interesting Stuff

Is Your Business at Risk of Failing?

Is Your Business at Risk of Failing? When big businesses fail, we are usually shocked. How could that happen? How could a business of that size get it wrong? How could experienced CEO’s and business leaders, running big businesses with lots of customers get it wrong?...

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How to influence those around you

How to influence those around you So, you need to exert some influence?When we are trying to achieve something, we can often ponder how to make it happen. It may require you to influence those around you to help or to do something. And to be successful, you may need...

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Mastering the Art of Negotiation

Mastering the Art of Negotiation  As a parent, there have been times in my life when everyday can seem like a tug-of-war with my children (now grown up of course but still very strong in my memories!).  Phases in time where everything is an argument and even the...

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"Hayley came into Wave to assist with recovering our debt position and she very swiftly was able to provide clarity and identify both quick wins and longer term improvement. Hayley prepared a plan and gained board approval and since then she has driven change working in partnership with our IT Team and worked with the team to coach and develop ongoing skills. Hayley works in partnership with the team at Wave and the TICL business ethos of collaboration and sustainable improvement, is clearly evident."

Lucy Darch - CEO

UK Energy Supplier

"Hayley and her team supported us with developing a bespoke set of training materials to improve the quality, consistency, breadth and relevance of our induction training. The knowledge that TICL has of the energy industry and their experience allowed them to see through the complexity of our processes and work closely with our teams to develop something that met our needs quickly. Feedback from managers across the business was entirely positive and we’re already working with TICL again to map processes against our customer journey."

Head of Operations


UK Water Company

"We engaged Think, Inspire & Create to carry out a transformation in our contact centres. I wanted an organisation that could challenge us in best in class in customer service experience, who’s values were aligned to ours and who could work with us as a partner to effect the transformation.

The team have more than matched these requirement."

Customer Service Director

Renewable Energy Company

"Think, Inspire & Create take accountability not only for the work they are leading, but also in 'doing the right thing'.

They have helped inspire teams to re-set what good looks like and inspiring others to achieve it."

Customer Service Director

Wave Utilities

"Having worked with Think, Inspire & Create over the last year I have found their service to be excellent. The team are friendly, knowledgeable and responsive. They take time to understand the business requirements allowing them to tailor their services to the need of the customer. Their ability to provide a high standard of services has enabled delivery of agreed works and the ability to adapt to changing circumstances. I would be more than happy to recommend the Think, Inspire & Create team to colleagues and potentially new clients."

Amy Duffield - Director of Systems

UK Energy Retailer

"We were fortunate enough to work with Hayley, Jenny, Pip & Ben, all at TICL were enthusiastic, patient, friendly and approachable. Nothing was too much effort, they were extremely happy to answer our questions and suggest ways forward for the task in hand and to keep building our future business with best practices in mind.

We look forward to working with TICL again in the near future!"

Head of Operations

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

Albert Einstein