Think, Inspire & Create

At Think, Inspire & Create, we are a people centric consultancy – that’s what makes us different. We believe that change is successfully achieved when it is driven by what is often a business’ largest asset – its people. We help businesses deliver sustainable change through their people.

✓ Develop the right behaviours.
✓ Develop your thinking into tangible plans.
✓ Set clear goals and desired outcomes.
✓ Practical and tangible steps to aid change.
✓ Create a dynamic working environment.
✓ Access to a cross section of skilled consultants.


         Creating Learning Cultures

         Behaviour Led Business Change

          Business Process Reviews

         Customer Journey Reviews

         Credit Management Expertise

         Interim Management Support

Business Blog

Because You’re Worth It

Because You're Worth It The ending of a year and the start of a new one is a key time in the calendar for personal reflection and contemplation on the future. When we reflect on what we have accomplished and what our aims are for the year ahead. It’s this nostalgic...

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Changing the Conversation

Changing the Conversation We all know that communication is vital in all parts of the life – working with systems is no different. When a challenge arises in a business’s system there are often a wide range of stakeholders with different perspectives on what the...

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Hayley came into Wave to assist with recovering our debt position and she very swiftly was able to provide clarity and identify both quick wins and longer term improvement. Hayley prepared a plan and gained board approval and since then she has driven change working in partnership with our IT Team and worked with the team to coach and develop ongoing skills. Hayley works in partnership with the team at Wave and the TICL business ethos of collaboration and sustainable improvement, is clearly evident.

Lucy Darch - CEO


Hayley and the Think Inspire & Create team have surpassed all my expectations. I have found their direct but supportive approach refreshing.

They have challenged my outlook and provided a framework to allow me to grow and learn a great deal in a very short space of time. Their impact is not limited to individuals but is being felt across the business and allowing us to stride through change with confidence and enthusiasm, not trepidation.

Operations Director

UK Water Company

We engaged Think, Inspire & Create to carry out a transformation in our contact centres. I wanted an organisation that could challenge us in best in class in customer service experience, who’s values were aligned to ours and who could work with us as a partner to effect the transformation.

The team have more than matched these requirement.

Customer Service Director

Renewable Energy Company

Think, Inspire & Create take accountability not only for the work they are leading, but also in 'doing the right thing'.

They have helped inspire teams to re-set what good looks like and inspiring others to achieve it.

Customer Service Director

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

Albert Einstein