About Us

We will come with lots of questions so that you think about what you do – like never before!

We help to bring the outside in, inspiring you to new ideas and ways of working

Helping you and your team to create improved ways of working. Better for your customers, your people and your business.

About Us

We are a people centric consultancy – that’s what makes us different. We believe that change is successfully achieved when it is driven by what is often a business’ largest asset – its people. We help businesses deliver sustainable change through their people.

Here at team TICL we work with a range of companies across many sectors. Our focus is helping a business to be the best that they can be. We work in partnership with your business; alongside your people to identify opportunities to improve service, streamline processes and reduce costs to improve the overall efficiency of the business.

Why use us? We bring the outside in. We see things differently to you as we are not familiar with your business and because we work across sectors’ we can bring ideas from other sectors helping to create innovative solutions to your operational business problems.

To find out more about how we can help you or to book a free business operations performance audit contact us


Using our Customer Journey Model to review your business process and customer experience

Is the operation of your business designed around how it works for you or for your customer? Are you focused on efficiency or effectiveness? And just how good is your customer experience?

Using our Customer Journey Model, we help organisations improve their business processes and customer experience by looking at the whole journey. Many organisations focus on efficiency to drive out cost, but few look at the effectiveness of the whole process and often find that improving the process in team A creates more work for team B and worst still makes it’s harder for the customer to do business with you.

We can help you. Our business operations performance audit will give you a clarity on opportunities for improvement and ideas on how you can capitalise on them too.

To find out more about how we can help you or to book a free business operations performance audit contact us