The economic upheaval caused by the COVID-19 pandemic has revived memories of the 2008-09 global financial crisis for many businesses, a time I remember well.

In 2008-09 during the global financial crisis, I was responsible for leading the credit & risk function at British Gas Business, arguably the largest B2B energy supplier in the UK at the time.  It was my most challenging time as a credit professional, but also one of the most rewarding times and a period of immense learning.